FBS Return and Shipping Policies

We are committed to your satisfaction. Returning a product can be stressful on customers, so we're here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

Manufacturer Warranty Policy

Most of our products include a manufacturer one-year parts and labor warranty. See your product literature or speak with one of our product experts for details on warranty coverage. If your product is defective upon arrival, please contact the product manufacturer directly for warranty coverage. Contact information for the manufacturer is included in the product literature, but our sales associates can also help direct you to the proper contact channels if assistance is needed.

Please Note: FBS Appliance is not an appliance service company and is not authorized to diagnose product defects under manufacturer warranties. All manufacturers require at least one completed service call by an authorized service company to address the issue under warranty.

Shipment Damage Policy

All of FBS Appliance's shipments are 100 percent insured. Products damaged during shipping are eligible for exchange at no charge to you. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery, and we will contact you to schedule a replacement delivery.

Return Policy

If a return is necessary, your sales associate can help facilitate the return. Policies and procedures for obtaining a return authorization vary based on the reason for return. Products may be returned to FBS Appliance within seven (7) days of customer pickup or delivery to the customer's address. To begin the return process, you must notify your FBS Appliance associate within the seven (7) day return period.

Products must be returned unused, uninstalled and in complete resalable condition, packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must be free of any cosmetic damage. Products that do not meet these requirements may be refused, returned to the customer at the customer's expense, accepted with a minimum restocking fee of 25%, or accepted for a reduced refund amount as determined by FBS Appliance. Products that have been installed are not eligible for return. Special order, custom order, made to order, non-stock, clearance, floor model and final sale products are non-returnable and non-refundable.

Shipping, handling and installation charges for completed deliveries or installations are non-refundable. Customers are responsible for shipping charges incurred when returning a product, and customer bears all risk of loss and damage during return shipment until the product is received and accepted by FBS Appliance.

This return policy applies only to discretionary customer returns. Defective products are subject to the manufacturer's warranty and service procedures as determined by said manufacturer. All approved returns are subject to inspection and acceptance upon receipt. FBS Appliance reserves the right to refuse any return that does not comply with this policy.

Shipping Policy

Products can be shipped locally by one of our delivery teams; please contact a sales associate to confirm and coordinate local shipment coverage. Costs for shipment services will be provided at the point of request. FBS Appliance does not ship outside of the state of Texas, and we cannot ship to P.O. boxes.

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. Our sales associates will provide you with the most up to date information on product lead times from the manufacturer and will relay any delays as soon as we are made aware, and you will be notified as soon as the item has been received in our warehouse. FBS Appliance delivery teams will not leave products on site unattended. Someone over the age of 18 must be present to approve and sign for delivery, or product will be returned to FBS's local warehouse. Trip charges may apply if you are not available on the agreed delivery date. Our delivery teams will work to accommodate your availability as best as possible, but specific timeslots cannot be guaranteed, so please ensure that you have flexibility on scheduled delivery dates.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.